Refund & Return Policy
Our Position
Due to the nature of vape and nicotine products, we cannot accept returns on opened or used devices. All sales are final except in the case of manufacturing defects, carrier damage, or shipping errors on our end.
Defective or Wrong Item?
If you receive a defective product or the wrong item:
- Contact us within 48 hours of delivery at sales@vapekage.com
- Include your order number and photos/video showing the issue
- Do NOT throw away the product or packaging — we may need it for carrier claims
We’ll review your claim within 1 business day and arrange a replacement or refund.
Shipping Cost Refunds
Shipping costs (including the $6.99 adult signature fee) are non-refundable unless the error was caused by Vapekage. If we ship the wrong product or your order arrives damaged due to our handling, we’ll cover return shipping and refund the full amount including shipping.
Package Didn’t Arrive?
If your tracking says “Delivered” but you never received the package, we’ll work with the carrier to open an investigation. In most cases, carriers require 3–5 business days to investigate before approving a lost-package claim. We’ll keep you updated throughout.
Carrier Signature Issues
Because every vape order requires an adult signature by federal law, if the carrier couldn’t complete delivery after 3 attempts and the package returns to us, we’ll refund your order minus the original shipping costs. If you’d like to re-ship, you’ll pay shipping again (we don’t mark up — it’s exactly what the carrier charges).
Contact
All return and refund questions: sales@vapekage.com